. One of the most commonly used operations management tools is cognitive mapping which is used to better understandthe psychology of the workers. a. True b. False ANSWER: False

The correct answer is letter "B": False.

Explanation:

Scientific Management also called Taylorism after American economist and father of this theory Frederick Winslow Taylor (1856-1915), looks for increasing companies' efficiency by improving labor productivity and understanding the psychology of workers.

That will be achieved by hiring the correct workers for a job, monitoring their performance and providing training, and dividing the work between management and workers correctly so managers can take care of handling the business operations while employees of executing those operations.

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