Business, 05.03.2020 23:03 andybiersack154
Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fears executives have is that employees will "give away the store" to satisfy complaining customers. From this statement, it would appear that Carlzon was opposed to:
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Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest fear...
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