Mary, owner of Delany Salsas, is curious to know whether the new packaging for her line of salsas is being noticed by supermarket consumers. To collect information, she passively watches shopper reactions as they pass by the Delany Salsas display. Mary is collecting _ data through _ methods.

answer; /// i do believe the correct answer is (possession utility);

i think it is sales-oriented, but i am not sure

answer; management is about coping complexity and leadership is about coping with change; i believe this is correct; ///good luck                                          

(b) management: leadership

the answer is     d. in our global economy, most job growth will be in services, but manufacturing jobs will exist, too.