Edgar, the production manager at a textile factory, has noticed a decline in the production capacity of the factory. He wants to understand the reason behind this trend and make a decision on how to resolve the issue. In the context of rational decision making, which of the following is the first step that Edgar should ideally take?
a. Identifying and defining the problem
b. Computing the optimal decision
c. Generating alternative courses of action
d. Identifying decision criteria

A. Identifying and defining the problem

Explanation: Before taking any action in a production environment one must be able to identify and define the problem.

Problem identification and defining is first approach to solving problems as it gives a clear picture of what and how the problem is,when it started and the possible threats it pose to the business entity.

When a manager wants to address a problem, he should first identify the problem,carry out steps that will help him or her to define what the problem is,through this he or she can be able to develop possible solutions.

answer; enforce the rules;