Johanna wants to learn self-defense and has signed up for a class at her local YMCA. She chose this particular class because her sister took it last year and told her it was a great class. While Johanna has never had a need to defend herself, everyone tells her it is a good idea to learn how. Johanna's service expectation for the class was shaped by:

The correct answer is letter "B": Word-of-mouth communication.

Explanation:

Word-of-mouth communication or Word-of-mouth marketing is an advertising method based on referrals from consumers who used a determined good or service and consider what they acquired fulfilled their expectations or even went beyond what they were expecting. The use of technology and social media has made Word-of-mouth marketing to become common since anybody can share their opinions about anything.

according to the song of roland, the characteristics of an ideal knight are: loyalty to the king, skilled warriors and horseman, valiant, bold, courageous, strong and proud in battle. they should be determined to fulfil their duties and willing to die to make their people safe.

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