An automobile dealership that has always had success with homemade advertisements finds it difficult to switch to a professional advertising agency, despite the fact that consumers are becoming more sophisticated.
A. Dissolution
B. Inaction
C. Crisis

B. Inaction

Explanation:

We know environmental changes is requires organizational change if company want to be successful. As consumer have become more sophisticated and purchase new product to replace older technologies or automobile.

The company need to switch to a professional advertising agency to get following benefits:

Therefore, in the given scenario the automobile dealer was "Inaction", if they find it difficult to switch to a professional advertising agency, despite the fact that consumers are becoming more sophisticated.

rational decision making is a multi-step process for making choices between alternatives. the process of rational decision making favors logic, objectivity, and analysis over subjectivity and insight. the word “rational” in this context does not mean sane or clear-headed as it does in the colloquial sense.

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