Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on the approach.

The correct answer is letter "A": the procedural justice approach.

Explanation:

The procedural justice approach implies setting regulations within an organization including all or most of the points of view of the individuals who will be in charge of the practice of those rules. This is done to make sure fairness is being distributed equally. Individuals involved in providing their ideas in the rule-setting are more likely to be committed to them since they tend to feel their voice is being heard and it must be respected.

Thus, by making sure rules will be managed fairly and consistently, Disk Replacement Services is implementing procedural justice in its activities.

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