Business, 20.02.2020 23:52 tia3963

Jones Company promised a customer that the customer would receive at least 98% of all items ordered. In fact, the customer received 95% of the items. This is an example of which "gap" in the customer satisfaction model? A. performance gap B. knowledge gap C. standards gap D. communication gap

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Jones Company promised a customer that the customer would receive at least 98% of all items ordered....

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