Virginia sees Carl, with whom she attended high school 15 years ago, driving near her in rush hour traffic. She honks and waves to say "hello." Carl, who does not recognize Virginia, thinks the stranger is honking because of the way he changed his lane. Obviously, there is a problem in the way Carl is the message.
Decoding T/F

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.