Resources and capabilities, such as interpersonal relations among managers and a firm's culture, that may be costly to imitate because they are beyond the ability of firms to systematically manage and influence are referred to as

The correct answer is letter "A": socially complex.

Explanation:

Individuals' skills and attitudes can be labeled as socially complex because it implies studying each person to determine why one individual has some set of abilities that others do not. Given a proper strategy, companies can take advantage of the different experiences and capabilities of their employees that represent part of the intellectual capital of the firm.

a manufacturer of printed circuit boards uses exponential smoothing with trend to forecast monthly demand of its product. at the end of december, the company wishes to forecast sales for january. the estimate of trend through november has been 200 additional boards sold per month. average sales have been around 1000 units per month. the demand for december was 1100 units. the company uses α = 0.20 and β = 0.10. make a forecast including trend for the month of january.