George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) manager.

The correct word for the blank space is: Theory X.

Explanation:

Theory X proposed by American psychologist Douglas McGregor (1906-1964) states that employees do not like to be at work, tend to avoid major responsibilities, and are likely to be lazy. This scenario pushes managers to constantly supervise, control, and even threaten them.

answer; ///i believe the answer is (d) procedures to control the quailty of your product;