Hisaoki picks up the local newspaper and reads a stinging letter to the editor criticizing his beverage company for supporting a sporting event for children with disabilities. The letter writer is critical of a banner displayed at the event with the logos of alcoholic beverages and Hisaoki's company name. Hisaoki never considered that this problem might arise. Hisaoki's company failed to1. analyze the needs of the industry.2. brainstorm and evaluate alternatives.3. identify issues.4. promote the firm's corporate social responsibility efforts.5. choose a course of action.