Give two examples of nonfinancial measures of customer satisfaction relating to quality. a. two examples of nonfinancial measures of customer satisfaction relating to quality are (1) the number of customer complaints and (2) customer satisfaction with specific product features (to measure design quality). b. two examples of nonfinancial measures of customer satisfaction relating to quality are (1) the amount of time it takes for the testing of new materials for a product and (2) percentage of units of products that fail soon after delivery. c. two examples of nonfinancial measures of customer satisfaction relating to quality are (1) the number of customer satisfaction surveys completed per month and (2) the number of orders shipped to customers compared to the number of orders made during the month. d. two examples of nonfinancial measures of customer satisfaction relating to quality are (1) the total number of spoilage products due to internal failure and (2) the number of customer complaints.