"combine the pain" is an application of behavioral science to service encounters. it means that, when something is going wrong for a group of customers, it is better to totally enrage one or a very few customers rather than slightly annoying a large number of customers.

What is the difference between an "i" statement and a "you" statement? a. the "i" statement is non-confrontational b. the "you" statement is non-confrontational c. the "i" statement is argumentative d. the "you" statement is neutral in tone select the best answer from the choices provided

Money from an allowance or job is known as .

You hear your supervisor tell another supervisor that a fire drill will take place later today when the fire alarm sounds that afternoon you should