Business process" is defined as an ongoing collection of related activities that create a product/service to an organization. a. trueb. false

A. True

Explanation:

A business process can be defined as a correlation of linked activities and tasks in a business structure that contribute to the creation and delivery of a product or service to an organization. It can also be defined as the set of inputs that add to the final value of the output. The output being the product or service. The input in this case has to be a particular set of materials and labor that will go into the product to fashion it to a finished product that has a value. The value has to meet the organizational requirements that the business had put in place in the form of goals. The inputs are all the factors that go into converting a product or service from an idea to something real. These business processes can be classified to three main groups, namely; management processes, operational processes and the supporting business processes.

Management processes deal with the organizations system of operation. Operational processes deal with the business core and supporting business assist in executing the business core.

c.

clarify customers’ doubts only when asked.

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