In the dual concerns model, the level of concern for the individual's own outcomes and the level of concern for the other's outcomes are referred to as

In the Dual Concerns Model, the level of concern for the individual's own outcomes and the level of concern for the other's outcomes are referred to as the Assertiveness and Cooperativeness.

Explanation:

In an organizational set up, sometimes conflict arise. The conflict can be due to various reasons like; a conflict might arise on the process to be used to arrive at a certain organizational goal. In most cases, the parties that are in conflict always want the same results but differ in the approach. In such cases, the best option is to go for a negotiation. A negotiation is the action of dialogue between two or more parties with the aim at arriving at an agreement. A negotiation always includes; all the parties in conflict and a third-party who drives the dialogue. The third-party is always a neutral party who is impartial. His/her sole purpose is to mediate.

Different approaches can be used to steer negotiation depending on the nature of the conflict. One such method is the Dual Concerns model. The dual concerns model aims to balance the concern for one's own goal an the goal of others. The level of concern for one's own interests or concern can be defined as assertiveness while the degree of concern for the other's interests is defined as cooperativeness.

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