Top managers at unifaze corporation have decided that the company must downsize, but are concerned about the effect the reduction in employment will have on the morale of the remaining employees. one way top management could keep morale from suffering would be to establish an early retirement program.

Bob, an employee at machina corp., is well known among his colleagues because of his temper and impatience. during a heated argument with one of his supervisors, he reacts with hostility. bob's manager calls him in for a discussion and listens to what he has to say about the incident, while treating him with dignity and respect. this scenario can be best categorized as one that used