Although a sales representative may skip a step in the personal selling process or might sometimes have to go back and repeat steps, there is logic in the sequence. all of the following describe the personal selling process except?
a. before a salesperson can work through the preapproach, leads must be qualified.
b. the customer's reservations must be addressed before closing the sale.
c. closing the sale is the final—and most satisfying—part of the process.
d. carefully working through the preapproach will make the next step—the sales presentation—more effective and efficient.
e. follow-up may include additional sales for the representative.

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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the law, public safety, corrections, and security cluster prepares people for careers in planning, managing, and providing legal, public safety, protective services and homeland security, including professional and technical support services.

answer; ///blank(1); rate-buster; blank(2) systematic soldiering;