"melinda! " bellowed torn to the company’s hr specialist, "i’ve got a problem, and you’ve got to solve it. i can’t get people in this plant to work together as a team. as if i don’t have enough trouble with our competitors and our past-due accounts, now i have to put up with running a zoo. you’re responsible for seeing that the staff gets along. i want a training proposal on my desk by monday." assume you are melinda. a. is training the solution to this problem? how can you determine the need for training? b. summarize how you would conduct a needs assessment.

Yes training is the solution, training is the effort made by the organization in order to provide their workers with the basic skills needed to ensure the efficiency of the work done in the organization. b.To improve productivity, to solve operational problems, to reduce wastage of materials, to boost employees morale. C. Identify training need, define programme objective, design training programme, implement training programme, monitor feedback during couse

Explanation:

a.

Training can be defined as the effort made by the organization in order to provide their workers with the basic skills needed to ensure the efficiency of the work done in the organization. The main objective of training is to achieve a change in behaviour of those workers trained. Training help the workers to acquire technical knowledge and the problems solving skills in which they can utilized on the job in order to achieve the organizational goals and objectives.

b. The need for training includes the following

1. To improve productivity on the part of both the employees and the organization

2.Training helps in solving operational problems such as reduction in the accident in the workplace, Labour turnover, absenteeism, and grievances rate in the workplace.

3. Training help the organization in reducing the wastage of materials used in the production of goods as well as to ensure better utilization of machines used in production of goods.

4. Training helps in boosting the morale of the workers in the organization, in the sense that as the workers acquired new skills it will make them a better workers which increase their market value and enhanced their earnings power which in the long run lead to job security and self actualization for the workers.

5. Training helps in filling the vacancy for specific manpower need which is crucial to the organization survival but which is very difficult to fill through the external recruitment process

6.Training helps in formation of new altitudes for the workers which will help the workers to contribute their quota towards the achievements of the organizational goals and objectives.

c. The summary of the need assessment include the following

1 . Identify the training needs

2. Define the programme objective

3. Design training programme

4.implement training programme

5. Monitor feedback during the course of training

6. Place training participants back on their jobs

7. Conduct post course evaluation to determined the benefits of the training programme.

hopefull this will you!

the business rule that governs the relationship is one-to-many as there are multiple customers for each agent.