What is the most important component of excellence in customer service?
a. listening to the customer
b. meeting the needs of the customer
c. giving the customer what they want
d. making the customer feel good about the service and product
e. learning something about the customer for future reference.

Which of the following best explains why improvements in communication technology allow people to make better economic decisions? a. better communication makes it easier to get the information needed to come to a well-informed decision. b. improved communication devices make it more convenient for people to talk with each other while making decisions. c. reductions in waiting time that result from widely-available communication devices enable consumers to avoid making hasty decisions. d. faster communication allows consumers to avoid the information overload that makes decisions harder to make.