Dopson's hardware was in bad financial shape. it owed so much money that vendors put the store on a cash-only delivery basis. as a result, the store had a dwindling inventory of goods to sell. whenever a customer asked about an unavailable item, the owner directed the sales staff to say that it was on backorder and would be in stock next week. when the customer returned, the item was still unavailable. the owner's policy created a(n) gap.
a) empowerment
b) communication
c) knowledge
d) standards
e) tangibility

9. tax types: taxes are classified based on whether they are applied directly to income, called direct taxes, or to some other measurable performance characteristic of the firm, called indirect taxes. identify each of the following as a “direct tax,” an “indirect tax,” or something else: a. corporate income tax paid by a japanese subsidiary on its operating income b. royalties paid to saudi arabia for oil extracted and shipped to world markets c. interest received by a u.s. parent on bank deposits held in london d. interest received by a u.s. parent on a loan to a subsidiary in mexico e. principal repayment received by u.s. parent from belgium on a loan to a wholly owned subsidiary in belgium f. excise tax paid on cigarettes manufactured and sold within the united states g. property taxes paid on the corporate headquarters building in seattle h. a direct contribution to the international committee of the red cross for refugee relief i. deferred income tax, shown as a deduction on the u.s. parent’s consolidated income tax j. withholding taxes withheld by germany on dividends paid to a united kingdom parent corporation