Personality conflicts are a potential minefield for managers, especially considering personality traits by definition are stable and resistant to change, which can cause conflict to persist over time. traditionally, managers dealt with personality conflicts by either ignoring them or transferring one of the parties. besides being less than perfect solutions, such practices are also increasingly a source of legal liability in the united states. because of the potentially serious implications of personality conflicts, this activity asks you to identify and apply various means for dealing with personality conflicts at work from different perspectives—the one having conflict, the one observing the conflict, and one managing people who are in conflict.

answer; customers within the organization

answer; foreign exchange transaction;

match the scenarios with terms related to financial aid.

pell grant

student loan

merit-based scholarship

richard is one of the leading college basketball players in the state of florida. he also maintains a good academic record. looking at his talent and potential, furman university offers to bear the expenses for his college education.

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anita wants to pursue a certificate program in sports nutrition. to pay for the course, she borrows money by filing the fafsa.

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nathan comes from a low-income household. he wants to pursue an undergraduate degree in marketing. he receives financial aid covering 50 percent of his college expenses. nathan does not have to pay back this amount.

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