Looking to increase its customer loyalty, management at epic international has worked to create a personal dialogue with their customers. this dialogue will enable epic to offer products that exactly meet their customers' needs and provide personalized service before and after the sale. what strategy does epic international illustrate?

You are looking at a one-year loan of $16,500. the interest rate is quoted as 8.7 percent plus two points. a point on a loan is 1 percent (one percentage point) of the loan amount. quotes similar to this one are common with home mortgages. the interest rate quotation in this example requires the borrower to pay two points to the lender up front and repay the loan later with 8.7 percent interest. what rate would you actually be paying here?