Johnson controls can receive an order for automobile seats from ford and deliver the order four hours later, beginning with raw materials and ending with delivery of the finished seats to ford. to accomplish this, johnson controls must a. focus on strong logistics for its customers. b. provide ford with a cost-effective dual distribution system. c. increase the number of steps in the value proposition creation process. d. establish itself in the role of channel captain. e. avoid interfering with influence ford's supply chain.

R& m chatelaine is one of the largest tax-preparation firms in the united states. it wants to acquire the tax experts, a smaller rival. after the merger, chatelaine will be one of the two largest income-tax preparers in the u.s. market. what should chatelaine include in its acquisition plans? it should refocus its attention from the national to the international market. in addition to acquiring the tax experts, it should also determine the best way to drive independent "mom and pop" tax preparers out of business. chatelaine will need to explain to the federal trade commission how the acquisition will not result in an increase in prices for consumers. chatelaine should enter a price-based competition with its other major competitor to force it out of business and become a monopoly.