1. what features of the 100 yen sushi house service delivery system differentiate it from the competition, and what competitive advantages do they offer?
2. how has the 100 yen sushi house incorporated the just-in-time system into its operations?
3. what additional innovations has the wasabi restaurant adopted since the time of the 100 yen sushi house case?
4. suggest other services that could adopt the 100 yen sushi house service delivery concepts.

1. what must one do to perform the essential managerial task of controlling in achieving organizational goals? a. motivate, coordinate, and energize individuals and groups to work together to achieve organizational goals b. choose appropriate organizational goals and courses of action to best achieve those goals c. establish task and authority relationships that allow people to work together to achieve organizational goals d. establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals