All of the following are tangible or intangible benefits of a new system except:
a. increased costs
b. increased job satisfaction
c. better decision making
d. greater management control
e. improved customer service

A. increased costs

Explanation:

A new system should simplify tasks, improve the speed of delivery and make work more enjoyable.  A business invests in a new system with the expectation of enhancing efficiency and reduction in wastage. Although a new system may be expensive to implement in the short-run, it has cost-saving benefits in the long-run.

Increased costs are not a benefit of a new system.   Acquiring a new system is costly.  To a business, increased costs are a disadvantage, not a benefit.  The benefits of a new system outweigh its costs in the long-term.

Increased job satisfaction, better decision making , greater management control and improved customer service are benefits associated with new systems.

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