According to the gap model of service quality, the gap between what management thinks customers want and the quality specifications that management develops to provide the service results from:
a. the inability of management and employees to do what should be done.
b. a lack of understanding or a misrepresentation of the customers' needs, wants, or desires.
c. the inability of management to translate customers' needs into delivery systems within the firm.
d. misleading or deceptive advertising campaigns that promise more than what the firm can deliver.
Answers: 2
Business, 21.06.2019 12:30
How much was home depot's management responsible for its problems? what about the role of technology and organizational factors?
Answers: 1
Business, 21.06.2019 22:50
Which of the following statements is true? a job costing system will have a separate work in process account for each of the major processes. a process costing system will have a single work in process account. a process costing system will have a separate raw materials account for each of the major processes. a process costing system will have a separate work in process account for each of the major processes.
Answers: 3
Business, 22.06.2019 03:30
Joe finally found a house for sale that he liked. which factor could increase the price of the house he likes? a. both he and the seller each have a real estate agent. b. a home inspector finds faulty wiring in the house. c. the house has been for sale for almost a year. d. several buyers all want that same house.
Answers: 2
Business, 22.06.2019 05:00
Every 10 years, the federal government sponsors a national survey of health and health practices (nhanes). one question in the survey asks participants to rate their overall health using a 5-point rating scale. what is the scale of measurement used for this question? ratio ordinal interval nominal
Answers: 1
According to the gap model of service quality, the gap between what management thinks customers want...
English, 17.01.2020 20:31
Mathematics, 17.01.2020 20:31
Mathematics, 17.01.2020 20:31
Mathematics, 17.01.2020 20:31
Mathematics, 17.01.2020 20:31
Chemistry, 17.01.2020 20:31
Physics, 17.01.2020 20:31
Spanish, 17.01.2020 20:31
Mathematics, 17.01.2020 20:31
Biology, 17.01.2020 20:31
Biology, 17.01.2020 20:31