Tom tends to be ignorant about technological advancements. he was reluctant to own a smartphone even when they were well established and familiar in the market. however, tom slowly got used to the idea of a smartphone when his job demanded him to be connected to the office network all the time. tom is most likely to fall under which of the following categories of customers? (a) early majority(b) late majority(c) laggards(d) early adopters(e) innovators