Following a public outcry, the ceo of a nationwide consumer bank was forced to apologize to and recompense customers for whom the bank had set up false credit card and auto loan accounts, over 100,000 account managers were terminated, and the company's stock price also sharply declined. which of the following did the company incur?
a. internal administrative costs, tangible costs, and intangible costs
b. internal administrative costs but not visible costs
c. visible and intangible costs
d. visible but not intangible costs
e. only visible and internal administrative costs