Zoe runs a flower shop. she recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. previously, each employee was responsible for the order from the phone call through the delivery. zoe has made changes tomultiple choicea. skill variety. b. autonomy. c. feedback. d. task significance. e. task identity.

E. Task identity

Explanation:

Task identity is the degree/extent to which an employee execute an entire, recognizable piece of work

The answer is: B. autonomy.

Explanation:

Autonomy: the extent to which the position allows the individual to experience freedom, independence and discretion in programming and determining the procedures used to perform the job.

Labor autonomy is the degree to which a worker has freedom and independence to schedule work and make decisions, as well as the freedom to choose the most appropriate method for carrying out their activities.

The answer is: B. autonomy.

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