Which describes an apartment? not attached to any other houses and intended for one household attached to other houses in a long row in a building that is owned by a landlord housing owned by shareholders

Snuggables sells microwaveable heat packs online. their sales software collects customer/sales information and shares it with the customer service and sales departments. none of the customer complaints or suggestions reach the product development person, however. which step of the three-step processes for success is snuggables failing to use fully?