This month, susan, the branch manager of intrepid car rentals, has heard several complaints from customers that intrepid employees do not return calls. today a good customer told susan that "my phone calls and e-mails are returned after maybe a week or so." hearing enough, susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." this new directive by alice is an example of a(n) . value. b. ethic. c. norm. d. office order. e. policy.

Alocation analysis has been narrowed down to two locations, akron and boston. the main factors in the decision will be the supply of raw materials, which has a weight of .50, transportation cost, which has a weight of .40, and labor cost, which has a weight of .10. the scores for raw materials, transportation, and labor are for akron 60, 80, and 70, respectively; for boston 70, 50, and 90, respectively. given this information and a minimum acceptable composite score of 75, we can say that the manager should:

Suppose a stock had an initial price of $65 per share, paid a dividend of $1.45 per share during the year, and had an ending share price of $58. a, compute the percentage total return. (a negative answer should be indicated by a minus sign. do not round intermediate calculations and enter your answer as a percent rounded to 2 decimal places, e.g., 32.16.) b. what was the dividend yield and the capital gains yield? (a negative answer should be indicated by a minus sign. do not round intermediate calculations and enter your answers as a percent rounded to 2 decimal places, e.g., 32.16.)

Acoase solution to a problem of externality ensures that a socially efficient outcome is to