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chapter 7 - project management ( book - project management by harold kerzner )

determine the best conflict resolution mode for each of the following situations:
a. two of your functional team members appear to have personality clashes and almost always assume opposite points of view during decision making.
b. r& d quality control and manufacturing operations quality control continually argue as to who should perform testing on an r& d project. r& d postulates that it’s their project, and manufacturing argues that it will eventually go into production and that they wish to be involved as early as possible.
c. two functional department managers continually argue as to who should perform a certain test. you know that this situation exists, and that the department managers are trying to work it out themselves, often with great pain. however, you are not sure that they will be able to resolve the problem themselves.