4. what is relationship analysis? 5. how does the analogy technique work to create new concepts?

4. Relationship analysis, often referred to as customer relationship analytics, is known as the processing of information and data about their customers and the relationship that is established with the organization or enterprise , this is done in order to generate more sales and service also to lower the cost.

5. The principle or base of the Analogy technique is mostly grounded on identifying the typical factors and features of concerning problem, and thus finding situations, objects, or the places that also tends to have these same features; and therefore using them as the mental stimuli in order to solve the concerning problem.

c.

clarify customers’ doubts only when asked.