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Business, 24.10.2019 03:20 nyahdrake

Maria was asked to deal with a customer complaint that had not been satisfactorily dealt with over the course of 6 weeks, during which time many attempts to satisfy the customer's concerns failed. maria began her message to the client by identifying herself as the vice president of customer affairs. as a good communicator, she did this
a. to establish her credibility to speak for the company
b. to make the customer feel inferior to her
c. to induce the customer to stop complaining and listen
d. to let the customer know there were no options remaining to solve the issue
e. to show the customer the problem had escalated

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