The service gaps model is designed to highlight those areas where a. service providers provide the best possible service. b. manufacturers are cutting corners on product quality. c. customers believe they are getting less or poorer service than they should. d. service providers know more than their customers. e. delivered service exceeds expected service.

C. customers believe they are getting less or poorer service than they should

Explanation:

The Service Gaps Model is designed to highlight those areas where customers believe they are getting less or poorer service than they should

typically a loft will include modern kitchen and bathrooms, this increases the price tag. lofts also have a good amount of open space, this requires more heating and electricity. lofts are also in older buildings, this means that maintaining the location increases the bill. keep in mind this is without talking about the high state and property taxes.

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you can put this in your 11 sentence summary

" most of the money would be invested in innovation, economic convergence."