Business, 22.10.2019 18:00 jfrey7621

An irate caller reaches you and starts berating your company’s service on a particular product that has been controversial. you should:
a. completely avoid talking about the specific product and change the topic.
b. listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
c. take the offensive when a caller brings up the controversial subject and try to convince the caller that they are mistaken.
d. tell the caller that the company is aware of the problem and is taking steps to fix it.
e. just listen - you can’t everyone.

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