Lukas has been working as a manager of a small team at his finance office for several years. one of the reasons he enjoys his job so much is that there isn't pressure from the top for him to perform tasks in a specified way. instead he solves most problems that arise in his department on his own without upper management making those decisions for him. lukas is part of a system that uses as its primary method of making decisions. o a. distributed authority o b. centralization o c. staff authority o d. decentralization

Now ray has had the tires for two months and he notices that the tread has started to pull away from the tire. he has already contacted the place who sold the tires and calmly and accurately explained the problem. they didn’t him because they no longer carry that tire. so he talked with the manager and he still did not get the tire replaced. his consumer rights are being violated. pretend you are ray and write a letter to the company’s headquarters. here are some points to keep in mind when writing the letter: include your name, address, and account number, if appropriate. describe your purchase (name of product, serial numbers, date and location of purchase). state the problem and give the history of how you tried to resolve the problem. ask for a specific action. include how you can be reached.