Members of verdure pay a premium price for their gym membership and are accustomed to professional, attentive customer service. service quality depends not only on who provides the service, but also when, where, and how the services are provided. the spa wants to ensure that its consumers receive the highest level of service at every interaction. what policy would most effectively reduce service variability and increase customer value?
a. design a descriptive protocol for each spa service including clear delivery standards. b. allow therapists to adjust the delivery of spa services based on client request. c. give therapists flexibility to adjust spa service delivery based on their professional strengths.

Reynolds corp. factors $400,000 of accounts receivable with mateer finance corporation on a without recourse basis on july 1, 2015. the receivables records are transferred to mateer finance, which will receive the collections. mateer finance assesses a finance charge of 1 ½ percent of the amount of accounts receivable and retains an amount equal to 4% of accounts receivable to cover sales discounts, returns, and allowances. the transaction is to be recorded as a sale.required: a. prepare the journal entry on july 1, 2015, for reynolds corp. to record the sale of receivables without recourse.b. prepare the journal entry on july 1, 2015, for mateer finance corporation to record the purchase of receivables without recourse— think through this.c. explain the difference between sale of receivables with recourse as oppose to without recourse.