Kazue works in a department store. she has noticed that several of her coworkers avoid interacting with customers, take a lot of smoke breaks, and leave their sales areas messy and disorganized. when she discusses the situation with her manager, rob, he says he will do something about it, but he does not. in fact, nothing changes until several customers file complaints in the space of a single week, at which point rob takes disciplinary measures toward two of his employees. rob is demonstrating

passive management-by-exception

Explanation:

Passive management-by-exception is a model of leadership in which the leaders wait for final action by ignoring the silly mistakes or problems occurred by the employees. In that case, the manager has overlooked many errors from his employees. When customers are raising concerns about the matter, the manager immediately takes corrective actions to two of the employees. So, his role is passive management-by-exception leadership.

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