Gproblem: a purchasing manager within your company has asked you to provide a summary of the time required to create and process a purchase order within the purchasing manager's functional group. at the start of 2017, the purchasing manager had established a goal of 31.25 minutes to create and process a purchase order. the ability to track purchase order processing time is enabled by the company's purchasing database. you have extracted samples of process data for the same time periods in both 2017 and 2018. the purchasing manager has asked you to provide a summary for the following: was the process time goal met if the results from 2017 and 2018 are combined? was there a statistically significant difference in the process times when comparing 2017 to 2018? what do you recommend as a next step? data file is attached below. assumption: assume the purchasing manager considers all purchase orders to have the same level of complexity. therefore, the time required to process a purchase order should be relatively consistent. hint: remember to think of this scenario graphically, then from an analysis perspective.

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap