Describe a real incident in which you were treated rudely as a customer somewhere. how would you have handled it differently if you had been in the other person's position.

Once the utensils were denied to me and my family as the hotel staff was not sure that the area were we were about to eat was available for that purpose. The staff made us wait for as long as 10 minutes and the area was clearly usable for having lunch. I reported a complain to the manager and they gave me a bottle of Rum.

The staff in a hotel have to be aware of what are the usages of th

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