Business, 27.09.2019 20:10 chargedn2916

Jillian, a supervisor in a shoe store, observes frank, an employee, becoming anxious and defensive when a customer complains about some shoes. the customer reacts to frank's behavior by raising her voice and demanding to talk to a manager. when should jillian give frank performance feedback related to his handling of customer complaints?
a. at frank's annual performance appraisal
b. within the few weeks, whenever she has time for a formal meeting with frank
c. as soon as she has time to list all of frank's areas for improvement
d. as soon as she is finished talking with the complaining customer

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Answer from: alexis9658

The correct answer is d. as soon as she is finished talking with the complaining customer.

Explanation:

Companies want to have in their teams employees trained to successfully advance the functions assigned to them and, in addition, get along with their peers. However, this is not always the case. For this reason, bosses must know how to deal with the differences and inconveniences that are caused by the same collaborators of the organization.

Recognizing a conflicting employee is not a complex task: they are those who constantly express their dissatisfaction with the company or their position, do not finish their work on time, spread malicious rumors, present excuses to justify any failure or mistake and generate a negative work climate It affects the company.

It is best to face these employees before productivity decreases, misunderstandings increase, the motivation of the team decreases and customers, as well as other team members, begin to feel uncomfortable.

Answer from: Quest

Via: "if you are found to be supplying or dealing drugs, the punishment is likely to be tough. supplying drugs doesn’t just apply to dealers. if police suspect that you intend to share drugs with your friends, this is still considered to be supplying.

being suspected of supplying drugs means you are much more likely to be charged. the amount of drugs found on you, and whether you have a criminal record, will be taken into account when a punishment is being decided.

decisions to prosecute are taken by the public prosecution service. the maximum sentences for intent to supply drugs are:

- up to life in prison or an unlimited fine (or both) for a class a drug- up to 14 years in prison or an unlimited fine (or both) for a class b or class c drug."sorry if this was a school question, you didnt supply options so i assumed it was a personal question, which if it is, reconsider selling or having possesion of any drugs at all. i wish you the best!

Answer from: Quest

answer; competency based pay;

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