Which of the following statements about modern web-based point-of-sale (pos) technology is true? a. they manage human resources. b. they increase the amount of routine contact with customers. c. they decrease customer loyalty over the long term. d. they reduce understanding of customer requirements and motives. e. they often mimic the brick-and-mortar versions.

Iceberg storage, a leading hard drive manufacturer, recently filed for bankruptcy. while most of iceberg's competitors were shifting away from physical data storage devices toward online cloud storage services, iceberg invested most of its retained earnings in the effort to improve its hard drives. once the hard-drive market drastically declined, iceberg storage was unable to capitalize on the new technology. which of the following does this scenario best illustrate a. causal ambiguity b. knowledge diffusion c. social complexity d. path dependence