Explain four different groups or categories of people with whom the manager deals or works

There are various categories of people a manager often deals with. Here are four of those groups of people.

1. The Hostile Co-worker or Boss

A hostile colleague gives off a negative vibe. They are usually uncooperative and aggressive. They are unfriendly towards coworkers. It causes divisiveness among team members. When dealing with hostile colleagues, one must have tact and a diplomatic skill.

2. The Chronic Complainer

They are employees who are fault-finders and are always blaming others for their situation. The best way to deal with complainers is to involve them in problem solving. Include them in finding solutions to the problem and get their inputs. Divert their complaints to finding solutions to the problem.

3.The Super-Agreeable

This is the type of employee who always say 'Yes' to whatever you assign to them. These are the type of people who never say 'No.' The downside is that not all of them can meet the deadline and get all the tasks assigned to them in a specific period of time. There are times that they get too overwhelmed with all the tasks they accepted that they could not prioritize nor get all of them done at once. Make sure not to overload these super agreeable employees. 

4. The Know-It-All Expert

Some employees are knowledgeable and have the technical know-how and some have just a know-it all attitude. These employees who have a 'know-it all attitude' are the ones who claims and pretends to know everything but in reality they little or no knowledge about anything. To deal with people with a know-it all attitude, talk to them separately and hear them out. Explain also your side and help them understand your point of view. 

The answer would be b.