Sandra is a manager at starlight inc., a laptop manufacturing company and she wants to upgrade the quality of starlight's products. she calls for a meeting with the technical experts of the company and asks for suggestions on how to achieve this goal. she gathers information by listening to each expert. in this scenario, sandra is engaged in

intensive listening

Explanation:

According to my research on different managerial actions and responsibilities, I can say that based on the information provided within the question Sandra is engaged in intensive listening. This term refers to listen carefully to something in order to focus on the details being provided, so you can use that information later. Which is what Sandra is doing when she calls the meeting to hear expert opinions.

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the assumption the narrator makes in this excerpt is that the messages he heards were going to hurt the narrator's mom; the narrator just springs in to action. the narrator doesn't specify in this excerpt why he believes that the messages present a problem that requires protection.