Most of the year was "library-like" in the textbook department, according to marilyn copp, the department manager. but the two weeks after labor day and the second two weeks of january were quite the opposite. she explained: "semester start-ups put enormous pressure on us. last semester, in the twelve 9
a. m. to 9 p. m. workdays of those two weeks, we served 21,600 customers. i must admit, we didn't serve them all as well as i'd have liked. i am hoping to do much better in january."