Hiring people who are efficient, trainable, and willing to follow standardized procedures would support a(n) competitive advantage.

Operational excellence

Explanation: When the management of the entity implements the business strategy in more efficient and reliable way into the organisation than the other competing firms, than such execution of strategy is called operational excellence.

For getting results from operational excellence it is  must that the employees within the organisation are well trained and disciplined towards their duties.

Hence, from the above explanation we can conclude that operational excellence is the right answer.

the answer is i don't know

someone i feel is a leader in my life id have to say would be my mother because she has give me great advice in life and got me out of tough situations. some characteristics she has are creativity, honesty, commitment, respect for others, and communication. one example of a situation when she demonstrated leadership was when i was working late on homework and i started to get stressed and got upset, she asked me if i needed some , and she me with my work. she demonstrated communication and commitment.

i don't know if this is exactly what your looking for but i hope this !