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Business, 17.07.2019 04:20 Bubbyd121503

Which of the following approaches would be best for gaining more insight into the problem? a. interview customers to get their opinion about the checkout process. b. conduct a focus group with half a dozen or so cashiers and baggers to allow them an opportunity to identify issues with the checkout process and quevision system. c. call managers at other kroger stores and see if they are experiencing similar problems meeting the average start of checkout time goal. d. personally observe the checkout process, operation of the infrared sensors and other system components, and the performance of cashiers and baggers for a few shifts.

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