Which of the following statements is not true regarding the importance of the role that an operations manager plays in addressing service quality? a. managers must expect exceptions. b. the operations manager should realize that the customer' expectations are the standard against which the service is judged. c. the tangible component of many services is important. d. the manager may be able to influence the quality of the service but has little control over the customers' expectation.

Aland development company purchases several acres of land adjacent to a wildlife reserve. it plans to build a new community, complete with shops and schools. green sands, a local environmental group, complains that the company's proposed building methods will disrupt the area's ecological balance. the company wants to respect the local ecology but also wants to build its development. the company decides to schedule a meeting with green sands's representatives to make choices about the property that are agreeable to both sides. which strategy would be most effective in this situation?

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Harry is 25 years old with a 1.55 rating factor for his auto insurance. if his annual base premium is $1,012, what is his total premium? $1,568.60 $2,530 $1,582.55 $1,842.25